Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within industry guidelines, procedures and legislation

1.1 Apply guidelines, procedures, legislation and codes of practice to financial services industry and determine effects on everyday work

1.2 Recognise and follow workplace procedures and instructions for environmentally sustainable work practices, and suggest any potential improvements to appropriate personnel

1.3 Carry out work tasks in accordance with specific organisational policy, guidelines and procedures

1.4 Undertake work tasks to meet organisation’s philosophy, values and objectives in relation to customer service, professional practice and ethical principles

1.5 Seek assistance from appropriate personnel to clarify application of guidelines, procedures and legislation, where necessary

2. Communicate in the workplace

2.1 Use effective listening and speaking skills in verbal communications

2.2 Respond to instructions or enquiries promptly and in accordance with organisational requirements

2.3 Ensure presentation of written information meets organisational standards of style, format and accuracy in line with financial services industry

2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence

3. Work safely

3.1 Follow established safety procedures when conducting work

3.2 Identify designated persons to report queries and concerns about safety in the workplace

3.3 Take action to eliminate workplace hazards or reduce risk

3.4 Follow organisational procedures when responding to emergency incidents

4. Use workplace technology

4.1 Access relevant information management systems and databases according to organisational procedures

4.2 Use proprietary or organisational software effectively to develop workplace documents, input and extract data, and make calculations

5. Work in a team environment

5.1 Provide support to team members to ensure work group goals are met

5.2 Contribute constructively to work group goals and tasks

5.3 Share information relevant to work with group to ensure designated goals are met

5.4 Share opportunities for improvement of group activity with work group members

Skill 

Performance Criteria 

Description 

Reading

1.2, 1.3, 3.4

• Interprets, consolidates and checks completeness and accuracy of information and data

Writing

2.3, 4.2

• Accurately records and completes organisational documents and correspondence using clear language and correct spelling, grammar and terminology

Oral Communication

1.2, 1.5, 2.1, 2.4, 5.3, 5.4

• Interacts effectively in verbal exchanges, using active listening and questioning, to convey and clarify information

Numeracy

4.2

• Performs mathematical calculations to check, interpret and confirm numerical information

Navigate the world of work

1.1-1.5, 2.2, 2.4, 3.1-3.4, 4.1, 6.3

• Understands roles and responsibilities for task and makes basic decisions on work completion parameters
• Complies with explicit policies and procedures, and regulatory requirements
• Seeks clarification or assistance when required
• Ensures knowledge of legislation, regulations and standards relevant to role is accurate and comprehensive

Interact with others

1.2, 1.5, 2.2, 5.1-5.4

• Identifies and takes steps to follow accepted communication practices and protocols
• Uses a limited range of accepted practices for communicating in a work environment
• Complies with work instructions and contributes to work group discussions and tasks using accepted conventions
• Recognises common cultural and other differences of people in the work context and makes adjustments in addressing the differences

Get the work done

1.1-1.4, 3.1-3.4, 4.1, 4.2, 6.1, 6.2

• Plans and implements routine tasks and workload, making limited decisions on sequencing, timing and collaboration, and seeking assistance in setting priorities
• Makes low-impact decisions within familiar situations, based on a range of predefined or routine solutions, and evaluates the effectiveness of the outcome
• Responds to predictable routine problems by implementing standard or logical solutions
• Uses digital systems and technologies for accessing, entering, storing and sharing information according to routine procedures and security requirements

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSINC301 Work effectively in the financial services industry

FNSINC301A Work effectively in the financial services industry

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.